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let me know of any problems you may have had.Copy the contents of both logs & post in your next reply.Save the logs to a convenient place such as your desktop.A window will open instructing you save & post the logs.Double-Click on dds.scr and a command window will appear.Please download DDS from one of the links below and save it to your desktop:.A Notepad document should open automatically called checkup.txt please post the contents of that document.Double click Securit圜heck.exe and follow the onscreen instructions inside of the black box.Download Security Check by screen317 from here.

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DeFogger may ask you to reboot the machine, if it does - click OKĭo not re-enable these drivers until otherwise instructed.

Click the Disable button to disable your CD Emulation drivers.

Please download DeFogger to your desktop.

I need to get some reports to get a base to start from so I need you to run these programs first. Please remember to copy the entire post so you do not miss any instructions. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad.

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NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. NOTE: Backup any files that cannot be replaced. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed.

Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post. A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc.Please provide feedback about your experience as we go.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please read every post completely before doing anything.Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

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Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read.

Please do not attach logs or use code boxes, just copy and paste the text.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please do not run any tools unless instructed to do so.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us My name is Gringo and I'll be glad to help you with your malware problems.